Agent Phone not ringing? These simple 12 steps should find the solution!
Click on the Users tab and select "Schedule"
Make sure Agent Status is Active
Go back to the dashboard and select "Teams" off of the left hand side navigation menu
Make sure the Agent is attached to the proper team
Select "Web Leads", then "Flows". Select the name of the flow you would like to edit.
Select the blue pencil icon
Selected agents will be called when you configure Users
Select "Web Leads" then "Sources" off of the left hand side navigation menu
Find the lead source you would like connected to the Call Flow and click on its name.
Select "Flow". Open the drop down menu and select the Call Flow you would like assigned to the Lead Source
Select "Submit"No results found