New Updates for October 2025

New & Enhanced Features

We've introduced several key features and improvements:

Expanded Data & Diagnostics:
- Additional Metrics and Logging: Introduced new metrics and comprehensive logging to provide deeper insights into system performance and user activity.
- Update Lead Owner in CDKCRM: We now support the automatic update of the lead owner within CDKCRM for improved data synchronization.
Calling & Communication Improvements:
- Basic Branded Calling: Implemented foundational support for basic branded calling features.
- International Calling Expansion: Added support for more international calling scenarios.
- Blocked Call Support: Introduced new capabilities to manage and handle blocked calls effectively.
Business Development Center (BDC) Enhancements:
- License Plate in BDC Notes: BDC notes can now include the license plate number for better vehicle-specific context.
- VA Follow-up Improvement: Enhanced the Virtual Assistant (VA) follow-up process for better lead nurturing.
System & Schedule Management:
- Holiday Schedule Flexibility: Introduced holiday schedule management at both the organization and account levels for precise call routing.
Performance & Reporting Boosts:
- Scored Metrics Speed Improvement: Significantly increased the speed of processing and updating scored metrics.
- Report Query Updates: Updated underlying report queries to improve the accuracy and speed of report generation.
- Reporting Change: The Blocked Call Status metric has been removed from reporting for cleaner data analysis.

Resolved Issues

OEM login error was resolved, ensuring stable access to third-party services.
Rescoring speed issues have been resolved.
An international calling bug causing connection issues is now resolved.
An account filter bug that prevented accurate data isolation is fixed.
Mobile app bug support has been addressed, improving general mobile functionality.
A bug causing a specific Dashboard widget to display incorrectly has been fixed.