New Updates for April 2025

Introduction of a new function to send and reassign inbox messages.
Implementation of an organization-level widget for enhanced functionality.
The CSV report for user performance now provides complete key performance indicators (KPIs) instead of using abbreviations.
Added detailed delivery data to the broadcast report, with statuses including sent, delivered, failed, undelivered, and null.
Integration of the Stir/Shaken framework into the trust hub, along with enhancements to the front-end experience.
Hexon integration facilitated by the Netherlands team.
New feature to automatically close inbox messages after a specified number of days.
The "VA Goal Met" status has been updated to "Needs Assistance."
Improvements made to Twilio integration for better performance.
Addition of a dedicated name field for Virtual Assistants (VAs).

Enhanced email formatting for improved readability and presentation on specific browsers.
Improved the clarity and accessibility of additional information for Virtual Assistants (VAs).
Resolved issues related to widget duplication to streamline user experience.
Corrected the contact creation number to ensure accurate data entry.
Addressed the merging issue with broadcast conversations for better communication flow.
Fixed a notification bug to ensure timely alerts and updates.
Resolved reporting bugs to enhance data accuracy and reliability.
Fixed visual issues related to the opt-out feature for a more intuitive user interface.
Addressed visual bugs on mobile widgets to improve usability across devices.