2023
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      1. Help Center
      2. Product Updates
      3. 2023

      New Updates for August 2023

      New and Enhanced Features

      • Two new Inbox notifications called Needs Assistance and Active Conversation.
        • Needs Assistance will be sent when the Virtual Assistant needs help.
        • The Active Conversation notification will be sent if a customer responds two or more times in 20 minutes, letting you know your lead is waiting.
      • Updated the outbound flows to automatically assign inbox conversations to the user who took the call.
      • Outbound flows have been updated to automatically assign inbox conversations to the user who took the call.

      Resolved Issues

      • The source restrictions permission no longer shows the incorrect sources in the GET API and the Accounts report.
      • Fixed the issue with username validation on the EU server.
      • Fixed the issue with phone number validation when creating or editing a user.