---
title: New Updates for August 2023
description: New Updates for August 2023
---

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1. [Help Center](https://learn.calldrip.com/)
2. [Product Updates](https://learn.calldrip.com/product-updates)
3. [2023](https://learn.calldrip.com/product-updates#2023)

# New Updates for August 2023

### **New and Enhanced Features**

- Two new Inbox notifications called Needs Assistance and Active Conversation. 
    - Needs Assistance will be sent when the Virtual Assistant needs help.
    - The Active Conversation notification will be sent if a customer responds two or more times in 20 minutes, letting you know your lead is waiting.
- Updated the outbound flows to automatically assign inbox conversations to the user who took the call.
- Outbound flows have been updated to automatically assign inbox conversations to the user who took the call.

### **Resolved Issues**

- The source restrictions permission no longer shows the incorrect sources in the GET API and the Accounts report.
- Fixed the issue with username validation on the EU server.
- Fixed the issue with phone number validation when creating or editing a user.

- [Product Updates](https://learn.calldrip.com/product-updates#main-content)

    - [2026](https://learn.calldrip.com/product-updates#2026)
    - [2025](https://learn.calldrip.com/product-updates#2025)
    - [2024](https://learn.calldrip.com/product-updates#2024)
    - [2023](https://learn.calldrip.com/product-updates#2023)
    - [2022](https://learn.calldrip.com/product-updates#2022)
    - [2021](https://learn.calldrip.com/product-updates#2021)
    - [2020](https://learn.calldrip.com/product-updates#2020)
- [Most Common](https://learn.calldrip.com/most-common)
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