New Updates for December 15, 2020

New And Enhanced Features

• Storage of privacy data can now be customized per account.
• The filter on the users pages has been removed for OEM users to reduce confusion.

Resolved Issues

• For selected date range, the Customer Happiness report shows correct data.
• Billing portal now shows correct data.
• Numbers on the inbound email report now match the dashboard.
• Total connected now includes direct transfers.
• The Customer Happiness CSV now matches the data in the table.
• Numbers on some reports not matching the dashboard has been resolved.
• Updated error handling when scoring.
• Updates have been made to outbound tracking numbers.
• The country for accounts no longer defaults to the US.
• Issues with sub parsing have been resolved.
• Updates have been made to OEM users taking calls.
• Calls can now only be scored by one user.
• When changing the date on the score history page it will update on the first try.
• Sorting columns on the calls page have been updated for OEM users.