New Updates for December 21, 2022

New and Enhanced Features

• The Activities page has replaced the Calls page with these features:
  • Text and phone conversations are now separate to gain better insight into your leads' activities.
  • A new Lead view allows users to quickly glance at leads and see the most recent activity, including calls, notes, and text conversations.
  • Quickly score and coach calls with the new and easy-to-use scoring and coaching views.
• Updates to Inbound Flows include the following:
  • The look of Inbound Flows now matches Outbound Flows.
  • When selecting voicemail as the Final Destination, users can play a recording or have a message read to the caller.
  • The Play Recording option includes uploading a new sound or recording a sound while building the flow. 
  • Send automated text messages when a new lead comes in.
  • Customize inbound flows to have a greeting and multiple attempts.
  • Added the ability to report on missed calls.
• Better AI insights on calls include sentiment analysis and better call transcriptions.
• Users can now send Review Invites in different languages.

Resolved Issues

• Resolved the issue with the Data Export notifications sending incorrectly.
• Fixed a couple of bugs related to the Inbound and Outbound Sources reports.
• The sensitive data permission no longer causes issues with scored calls.
• Fixed the issue with overage texts.
• Lead Source Restrictions no longer show extra data.
• Fixed a couple of bugs related to the Scored Metrics report.
• The issue with the tags colored grey not showing is fixed.