New Updates for January 26, 2021

Coaching audio can now be recorded while coaching a call, with the ability to pause and resume the recording.
New scoring permissions have been added to control which users can view the scorecard, score calls, or coach calls.
Calldrips are now shown as a data point in the table of the Outbound Sources report.
VIP Customer Contact can now send appointment data and call notes back to DealerSocket.
Unique Callers has been added as a data point to the inbound Monthly Comparison report.

The scorers' filter on the coaching queue and score history pages now only shows users who have permission to score calls.
Users will now only show up once in the filter.
When an account is removed from a user, it will no longer show up in reports or the data export.
Sorting has been updated on the Calls page so it no longer breaks. The inbound, outbound, and business hours filters have also been updated.
Missing data on the totals row in the Users Performance report has been added back.
Updates have been made to the Monthly Comparison report so it now matches the Dashboard.
When an OEM user views the Users page, only the users from the selected account appear.
The account dropdown now displays "Accounts" when "View All Calls" is selected from the Organization dropdown.
The issue with special characters in the Happiness CSV export has been resolved.
Data can now be sorted by Date Received on the Email Parse Log.
The Accounts Calls Graph no longer shows different data than the table.