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  2. Product Updates

New Updates for March 10, 2021

New and Enhanced Features

  • Calls can be coached on the Calls page if the call has previously been scored.
  • The call status of a call can now be changed on the Calls page or the Call Information page with the correct permission.
  • Forgot password functionality has been added back.
  • An update has been made to inbound calls.
  • Updates have been made to the Get Help page.

Resolved Issues

  • Updates have been made to the call attempts to show the correct time the call occurred.
  • The issue with not being able to delete outbound flows has been fixed.
  • Organization source labels no longer show up in other organizations.
  • The issue with attaching inbound sources to flows has been fixed.
  • The source tags not updating issue has been fixed.