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  2. Product Updates

New Updates for October 28, 2020

New And Enhanced Features

  • Add "Do Not Process" to scoring popup: The Do Not Process link has been added back to the scoring popup.
  • Update api_user name
  • New OEM form for HMA Inbounds

Resolved Issues

  • Coaching Modal: The coaching modal now appears when clicking edit on the scorecard if the call has been coached.
  • Remove Whisper Requirement: When adding an inbound number, the whisper field is no longer required. 
  • Fixed Scoring Priority
  • Phone Number Validation in Admin
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