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New Updates for September 14, 2021

New and Enhanced Features

  • Added additional speed options when listening to a call recording.
  • Included calls with the call status of busy to the Users Response Time report.

Resolved Issues

  • Impersonating a user and listening to their coach audio no longer marks the audio as listened.
  • Parsing no longer pulls the word "start" as part of the lead's name.
  • Fixed the time zone error in email parsing.
  • Resolved the issue with sounds not working on inbound flows in the Netherlands.
  • The User Data Export now shows the correct number of coach audio listens.